Skip to main content

Waterloo Warrior Tickets

Privacy Policy

Privacy Policy

Welcome. We want you to know that we respect the privacy of our customers. We have developed this Privacy Policy to demonstrate our commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of waterloowarriors.universitytickets.com and our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. This policy describes circumstances in which your use of waterloowarriors.universitytickets.com or our services constitutes your consent for the collection, use and disclosure of your information for the purposes described in this Privacy Policy, as well as other circumstances where your express consent will be obtained.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.

Privacy Policy Revision Update: May 31, 2019

Consent

We only collect, use and/or disclose your personal information with your consent. In addition, this Privacy Policy identifies various purposes for which personal information you provide us will be used. By providing us with your personal information and engaging in a transaction with us, you implicitly consent to our collection and use of your personal information for these identified purposes.

Information we collect from you

In General. Information that we collect from you, either online can generally be categorized as either anonymous or personally identifiable. Anonymous information is information that is not identified with a specific individual, such as the type of browser being used and what web pages have been accessed. Personally identifiable information ("personal information") is information that you provide to us that is uniquely associated with you, such as your name, address, email address, telephone number, user name and passwords. Unless we specifically tell you we are doing so, we do not associate the anonymous information we collect with your personal information. When you provide personal information through our website, the information may be sent to servers located in Canada, the United States and other countries around the world. Regardless of where your personal information may be kept, it will be protected by the safeguards described in this Policy.

Personal information. We may collect and store any personal information you enter on our website or otherwise provide to us in some other manner for the purposes described in this Privacy Policy. The information you provide includes identifying information, such as your name, address, e-mail address, and telephone number.

How we use the information we collect

In general. By utilizing our ticketing services and providing us with your personal information, you consent to our collection and use of your personal information as follows:

  • to deliver the products and services that you have requested;
  • manage your account and provide you with customer support;
  • enforce our terms and conditions;
  • manage our business and as otherwise described to you at the time of collection.

With whom we share your information

We want you to understand when and with whom we may share personal information we have collected about you or your activities on our web site or while using our services. We do not share your personal information with others.

How you can access your information

If you have an waterloowarriors.universitytickets.com account, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us directly.

If you have an online account with us, you also may choose to close your account at any time by contacting us. After you close your account, you will not be able to sign in to our website or access any of your personal information. However, you can open a new account at any time.

Retention policy

If you close your account, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our website or our users, or take other actions permitted by law.

How we protect your personal information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only to the extent such access is required for permitted business functions. We require our authorized service providers to protect your personal information in a similar fashion. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. We communicate your personal information to event providers and authorized service providers using secure connections.

Although we take appropriate security measures as required by law, no security is perfect. Users should always take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. For information about how to protect your personal information, please refer to the resources from any of the following websites:

Children's privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.

Where we store your information

This Privacy Policy is intended to cover collection of personal information from residents of Canada. Please be aware that your information will be stored in servers located in the United States where our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in Canada. Please be assured that we take reasonable steps to ensure that your privacy is protected.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the "last updated" date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. Regardless of any change to this Privacy Policy, your personal information will only be used and disclosed in the manner described in this Privacy Policy at the time your personal information was collected unless you otherwise consent.

Alumni Black and Gold Pass

For more information on our Alumni ticketing program, please click Black and Gold Alumni Pass in the top menu bar.

UW Student Admission with Watcards

UW Students are invited to register their Watcard at the box office to allow for tap functionality for your card at all regular season Warrior games. For more information ask our box office staff.